Customer Care and Delight

Critical Areas of Focus:

  • Customer Care
  • Customer Delight Skills
  • Managing Customer loyalty

Every organization wants to retain and have more customers In an environment of stiff competition. Customer care excellence is vital. Customer loyalty can be built if current customers are satisfied with the services provided.

• Effective use of the telephone in customer service.
• Using customer care tools/techniques effectively.
• Striving to achieve customer intimacy.
• Defining quality service for good customer care.
• Establishing an effective customer care culture.
• Instituting a customer care culture.
• Learning to manage customer expectations.
• Effectively handling customer complaints.
• Introducing quality standards in customer care.
• Dealing with difficult customers.
• Effectively managing customer care through team-work

Like many of our sales training programs, content for negotiation training is highly customized to any level, from new to experienced salespeople, their managers, and executive management.